How fixed.net works

We're your 24/7 expert tech team. Use us for a single task, or rely on us for everything.

From speed optimisations to frustrating bugs you can't fix, fixed.net experts solve most issues within two hours. We do everything you expect an in-house IT team would do. We are WordPress specialists, but we can work with any website software.

We can either charge a flat £49 per task. Or, for just £79 per month (£39 per month paid yearly) we'll handle unlimited tasks and include daily backups and monitoring too, making sure your site is running smoothly all the time. There's no minimum subscription period.

Who uses fixed.net

Thousands of customers use fixed.net every month to manage and maintain their website and give them peace of mind.

Businesses

Small and medium businesses who need someone on-hand to update and manage their websites at the pace they require; keeping abreast of security concerns, and offering helpful advice when needed.

Design Agencies

Designers or agencies who want fixed.net to takeover once the website is built, or business owners who have had a site built and now need it maintained.

Corporates

Large businesses and public companies wanting to complement their in-house team with some 24/7 specialists.

Charities

Non-profit organisations and groups who might not have in-house expertise, or who have changing committee members.

Developers

Web developers outsourcing tasks they don’t have the time to do themselves.

Website owners

Site owners with problems or website headaches that they cannot diagnose or solve.

WordPress newbies

Individuals who need a hand configuring a new website, along with friendly advice & assistance.

Anyone

Anyone who is overwhelmed with a specific site issue or problem, who wants to turn to experts for quick, friendly and diligent assistance.

"There’s no other service quite like fixed.net. No other company with the all-around expertise comes anywhere close in terms of price or quality."

Jenny, Just Dream Interiors

24/7 Global Support

Expert assistance from our team of technicians, developers and support agents. Contact us via phone or support thread. Ring us now on 0300 30 20 006 to test us out.

Updates, Tasks & Fixes.

We specialise in the jobs that design and development agencies think are too small or don't have time for, and we do them quickly & efficiently, usually within two hours.

WordPress Plugin & Theme Updates.

We'll keep on top of your updates so you don't have to, and make sure they don't break your website. Updates are done by our expert team - not by an automatic script.

Automatic Security Checks.

We constantly monitor for vulnerabilities, both in the software and plugins you use, and in the changes made to your code. That means we can ensure your website is clean of malware, and stays that way.

Daily Backups, Kept Forever.

We take full backups of your site and database multiple times a day, and store them securely. You can browse, see changes between backup versions and restore. We never delete a backup.

Website Uptime and Performance Monitoring.

Broken websites lose customers. We'll tell you when your site is performing slowly or showing errors, any time of day or night. We'll also leap into action, applying fixes to get it working again.

Web Hosting, on Google Cloud

We include optional first class hosting (using Google Cloud Platform). We can also offer dedicated hosting at additional cost. Read more

60 Day Moneyback Guarantee

We are so confident in the service we provide that on request we'll refund you in full within 60 days of signup if you aren't happy. No questions or complications.

Secure, purpose-built system

We designed fixed.net from the ground up to securely let us fix sites at scale. Login details are all encrypted in our systems and you can view the logs of our actions.

Expert Support Agents

Fixed isn't confined to individual software or skills. Our experts are talented in everything from Wordpress to Domains to Magento.

We have predefined tasks you can select from, or you can ask us to do a custom job (so long as it fits into our service guidelines). If we can't do it there's no charge.

Add a Site

Read about our story to find out why we're uniquely placed to offer high quality website support.

Round-the-clock Monitoring

We understand how important your site is. fixed.net is headquartered in London, England, but our site experts are located around the world. That enables us to look at your issues quickly, no matter the time. We triage issues based on urgency, so a critical issue will be prioritised by our team

Our global reach also gives us the 24/7/365 coverage we need to react to site outages or backup failures, protecting you round the clock.

Secure Website Portal

Add infinite websites from multiple providers, keeping track of your sites in one place. Allow your team members to request tasks and administer features site by site.

Every time data is shared, it's encrypted and stored in our vault. You'll be able to see who requested information and when, and revoke access from both our staff members and your team members at the click of a button.

fixed.net is not tied to any particular web host or environment; we won't upsell and we're not driven by your host's sales targets.

Backups Included

Don't take any risks! Our excellent backup system takes daily versions of your websites and stores them in the Cloud. We will keep those revisions forever, and you can browse, download and restore them in our control panel. Set up is easy, but we're on hand to help with configuration.

Limited backups can be added for free too.

Advanced Monitoring

All customers get our advanced monitoring, which tracks uptime and response speed throughout the day. Downtime will prompt our experts to automatically take a look at your site and begin a fix.

In addition, health checks built in to the Fixed.net portal can alert you to vulnerabilities and issues with your website.

Monitor a Site for Free

Satisfaction Guaranteed!

We offer a 30 day money-back guarantee. If you aren't happy for any reason, then we'll refund you straight back to your payment method!