About fixed

An expert team, dedicated to your website.

At fixed.net we offer personal and efficient support from our three global offices. We focus on managing websites, and knowing those websites inside-out.

Meet the team

A problem that needed solving...

We come from a hosting background. Our founders started and ran companies in the mid-2000s (Tsohost, Vidahost) that are now owned and managed by GoDaddy. Running millions of websites - every sort of site under the sun, - we ended up supporting (& fixing) the most obscure and frustrating of website issues and bugs for site owners, even though website fixing services weren't officially offered. As much as we also wanted to maintain sites for customers, it didn't fall in our support scope. Who, then, could companies turn to for ongoing maintenance and site fixes?

Many years later (we'd left the industry by then), the question remained unanswered. Web designers were building great websites, and software was getting increasingly advanced, but there was a huge gap for a company of dedicated experts like fixed.net.

"Fixed.net fills that huge space between web-design agencies (who are interested in big, complex, expensive, design projects) and having to do everything yourself. It's what people need 90% of the time, but no one apart from us even wants to do it."

Seb de Lemos, co-founder, Fixed.net

"I tell customers to think of us first and foremost as technicians. We have an efficient, problem-solving attitude - backed with easy to use, and most importantly secure systems. We've got a team of dynamic, awesome experts ready to fix all website issues."

Chris Garner, co-founder, Fixed.net

24/7 Support, from three amazing offices.

We have offices in three global locations to offer brilliant instant 24/7 coverage, while ensuring our staff have a great work-life balance and are never expected to work overnight. Because we offer such a personal service, we try and create the optimum enjoyable working environment for our teams. Staff can move between offices, and at any point we usually have one or more people visiting an alternate location.

Have a question? You can contact us anytime.

London

Possibly the greatest city in the world? We're a UK registered business, and most of our monitoring and infrastructure teams work from our London hq.

5 Sydney Street
Chelsea, London
SW3 6PU

Bali

Two minutes from the beach, in Canggu. Our team in Bali includes Olympic athletes, who go to the surf club next-door after work.

Outpost Canggu
Canggu
Bali

Sofia

Right in the centre of Sofia, in the Doctor's Garden. Our purpose-built office is on the top floor of a famous art gallery.

Betahaus
Shipka 6
Sofia

Meet the amazing team. Want to join us?

See our careers page for more information.

Christo Dachev

Sofia

Christo has been troubleshooting servers professionally for 7 years. With a passion for elegant solutions, he enjoys making sites run like clockwork.

Svetlana Dicheva

Sofia

Dylan Jackson

Bali

Dom Taylor

London

Mihail Kalchev

Sofia

Yoan Kolev

Bali

Adnan Daudov

Sofia

Ivan Popov

Sofia

Ivan's love for WordPress dates back to 2008; his plugins are published in the official repo. He explores different cultures & sports for a hobby.

Martin Georgiev

Sofia

Freddie Pulsford

London

Ross Mills

Sofia

Nadejda Milanova

Sofia

Rossy Chalburova

Sofia

A white-water sports lover, Rossy rafted from the Struma river into the world of WordPress websites. She gets deeper & deeper every day.

Chris Garner

London

With a passion for design, Chris fell into tech 15 years ago and has never looked back. He’s happiest when building apps and eating steak (together).

Andrie Nugroho

Bali

Nesrin Alisheva

Sofia

Nesrin has a degree in 'computer chemistry', which enables her to explain the relationship between her and client websites using chemical equations.

Panos Kesisis

Sofia

Panos' three loves are poker, fast cars and trance music. When he has his headphones on and is nodding to the beat, you know he is concentrating.

Seb de Lemos

London

Seb created his first website last millennium. He recently started making his own cider; it'll take 5 years before the trees he planted have apples.

Wahyu Sari

Bali

Wahyu has been developing websites for 3 years, and has worked in customer service since 2011. Her philosophy is "Customers are like CSS to her HTML"

Shawn Dexter

Bali

A devoted husband & father to 2 furry kids, coder, table tennis player & salsa dancer. Loves peeking at code & fixing sites; WordPress & DIVI fanatic.

Kiky Dexter

Bali

Ibrahim Abtula

Sofia

Dana Pratama

Bali

Dana’s passion is art and design. He has been developing websites for over 5 years, and prides himself on attention to detail.

Frequently asked questions

Where are Fixed.net based?

We are based in London, UK. In order to offer quality 24/7 support, we have support offices in Sofia and Bali.

Do you use contractors?

All fixed staff are full time and work in our offices.

Can I talk to an engineer on the phone?

Yes. Call us on 0300 302 0006 and you'll speak to someone technical.

Is my data secure?

Yes. Our entire system is designed around security. When you add logins, you add them to our Site Secrets section.

Can I work for fixed.net?

We're always looking for great team members. If you live in Sofia, Bali or London - or are willing to relocate - please contact us. You will need 3+ years relevant experience.