The ultimate WordPress maintenance and hosting service.

We require your current web hosting and WordPress admin logins. We can help you gather them if you do not know them. Alternatively you can put us in touch with your web developer or previous maintenance agency.

You can provide your logins through our secure online system. This encrypts all the logins you enter, and our lets fixed team members decrypt them when working on your site. You have a full log and the ability to clear stored logins.

If you are running software that is out of date, we will bring it all up to date. We do this in a staging environment to ensure it does not break anything.

We do a full audit of every site that moves to us, noting how it works so that we can fix things should they go wrong. See our audit process

We take twice-daily backups of every site we maintain. That means we can roll back sites as needed. On our Care plan we store these for 30 days. On our Unlimited plan, we store backups forever.

Yes, there is no limit to the number of tasks that can be requested. If there are multiple tasks for one website we may triage them so that work does not overlap.

In general, one task is something that can take us up to two hours. But please ask us for any clarifications - we're always available.

Yes. As long as the work doesn't involve custom design or development, and can be done in under two hours, we should be able to do it.

As long as you keep your subscription with us, we’ll never delete your backups. The backups we take are incremental, which means we only need to store the changes you make, so it’s really efficient. We keep 2 daily snapshots for 30 days, then one copy each week.

Fixed.net is a website support service and can be used for backing up websites. Our backup system cannot be used for backing up file storage and/or videos. We also automatically block backups of common log and cache files. Of course, illegal content is strictly prohibited.

There is no minimum subscription period. Payments are made for the period of subscription and can be cancelled at any time leading up to the renewal date. We do not refund for early cancellation.

Customer satisfaction is important to us. Under our money back guarantee, we'll refund you if you aren't happy with our service.

Yes, power users can get discounts, increasing with the number of sites they add. See our pricing page.

Fixed.net offers fast, reliable and fully managed web hosting, inclusive of all our site maintenance plans. Our hosting comes with the cPanel control panel, which lets you self-manage your hosting and also offers unlimited email accounts.

We run and manage all hosting in-house; our experienced hosting team have been running web hosting environments for almost two decades.

We have the ability to deploy your site to Google Cloud Plaform, Amazon Web Services, and provide dedicated environments.

No, we offer an very high level of management and maintenance to every customer. This is built into our server setup and monitoring. This is not standard hosting.

No. We provide application management on any host, but we can't systems administrate a web server with another provider.

You should never have any downtime with fixed.net. We always aim for zero downtime.