Simple fixed pricing
Fixed can be used on an ad-hoc quick fix basis, or as part of a monthly website maintenance plan. Prices include all applicable taxes.
More than one site? We offer Bulk Discounts
Our Care and Unlimited plans get discounted in price with every new site added. Discounts apply to all sites and are applied automatically.
| Sites | Automatic discount |
|---|---|
| 2+ sites | 10% off all Care and Unlimited plans |
| 4+ sites | 25% off all Care and Unlimited plans |
| 10+ sites | 30% off all Care and Unlimited plans |
| 20+ sites | 35% off all Care and Unlimited plans |
| 30+ sites | 50% off all Care and Unlimited plans |
Contact us for 50+ sites, or if you require multiple Business or Enterprise plans.
Charities
Not-for-profits get a 25% discount on all fixed.net services. Simply use the code 'CHARITY' when signing up to have the discount automatically apply.
Agencies
We have a number of features for developers, including a fully whitelabel reseller platform.
Agency Tools
Money Back Gurantee
If you aren't happy with the service we offer, you can get a full refund using our 60 day money-back-guarantee
"Whenever a new client signs up, our first aim is to understand what their issues and priorities are. We get everything organised and setup, so that anyone at Fixed can help them in future."
Ross Mills, Engineer
Frequently asked questions
How soon can you start?
Immediately. We have people on hand to take care of your issues right now. Most issues are resolved within two hours.
What do I need to give you?
Usually just login details to your hosting provider and site software. Don't worry if you aren't sure, we can guide you.
I'm completely stuck!
Lots of our customers come to us in difficult situations, when they might be out of depth. Our experts can help navigate tricky situations and describe what's needed and what we need to do.
Will fixed.net work with my developer?
Yes. In fact, many developers use us themselves to take over maintenance once they have built a website, or for technical assistance as they do.
Can we talk on the phone?
Yes. Call us on +44 (0)300 302 0006. You can also start a live chat with us by clicking the popup on the bottom right of this page.
Where are fixed.net based?
Our main office is in Paddington, London, UK. However we have staff dotted around the world so that we can offer complete 24/7 cover.
Do your subscriptions have a minimum term?
No, they are rolling monthly contracts. We want you to stay with us because of the quality of our service. You can cancel at any time. We do offer a discount if paid yearly in advance.
I'm an agency, do you offer bulk discounts?
Yes. We work with many agencies to monitor and back up their client sites. The more sites you add, the better the price.
Do Fixed.net do additional design/development?
No, we stick to what we're good at - website support, maintenance, bug fixes & tasks. We do not compete with the developers and designers who use us to compliment their service.
My website is in a foreign language. Can you help?
We can unfortunately only work on English language websites. If you have a single bug you need fixing, we may be able to give advice. Contact us.
Is fixed.net secure?
Yes. We built our platform from scratch with security in mind. Once you sign up you give us your credentials securely, and we can only see them when working on an issue.
Is there any ongoing commitment?
If you sign up for a one-time fix, there is no ongoing fee. We offer subscriptions also, but the pricing is up-front and you can cancel at any time.