Privacy Policy

Posted 28th November, 2018

At fixed.net we only ask for and store the minimal personal information we need in order to provide an excellent service. This includes your email address, name and location. We also store the data you give us when using our services, for example for your websites, task threads and backups.

We provide secure methods for conveying confidential website information, such as passwords. 'Site Secrets' can be added per-site, can only be seen by staff working on an active task, and can be deleted by you at any point.

We take your privacy and security very seriously. We will never pass any of your details on to third parties for any purpose, except when we are required to by law enforcement agencies.

Fixed does not store credit card information. We use a third party payment processor (Stripe) who instead provides us with a card charging token. If you remove a card from your fixed.net account, we remove the card from the third party provider, and destroy any records of the token.

Fixed offers third party authentication methods, for example with your Google or Facebook accounts. Fixed does not have any access to your passwords; authentication is handled by Google Firebase Auth.

On rare occasions it is necessary to send out strictly service related announcements. We may also notify you of special offers and updates to our services in our newsletter, and send greetings on special occasions. You can adjust your communication preferences in the My Account section of your fixed.net account.

We use cookies on our websites to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. We may also collect your location (IP address) so that we can personalise our Services.

This website contains links to external sites. Please be aware that we are not responsible for the content of external sites.

Fixed Group Ltd is the data controller for fixed.net and is registered on the Information Commissioner’s Office’s Register of Data Controllers.

If you have any further questions or concerns please contact us.