Always available to help

We are available 24/7/365 to assist with tasks or queries.

Websites are complicated. Diagnosing and fixing errors can take time. We know one of the most important aspects of what we offer is how easy we are to contact; we do everything we can to be available.

We are available **24/7/365** to assist with tasks or queries.
Call Us

Call Us

Our international team will be delighted to discuss any queries you might have. We respond to queries immediately.

Phone: +44 (0)300 302 0006

Live Chat

Live Chat

More urgent assistance required?

Chat to us, we are online!

Knowledge Base

Knowledge Base

Common questions are answered in our knowledge base. Please raise any support queries through the Fixed.net dashboard. We usually respond to all new tasks near-instantly, though complex queries may take up to 12 hours.

Existing Users

If you already have an account, the best way to contact us is to log in to my.fixed.net.

This uses our purpose-built tasks system and puts you in direct contact with an engineer. That engineer has full access to all the information we have about your website.

You can also call us on +44 (0)300 302 0006.

Chat to us, we are online!

Registered Office


Fixed Group Ltd
Reg. 11707130
5 Sydney Street
Chelsea
London
SW3 6PU

Complaints

If you wish to raise a complaint or escalate an issue where something has not been resolved to your satisfaction, please email [email protected] with the subject 'Complaint'. This will be assigned within our system to a senior member of management who will investigate the issue and report back. If the issue is not resolved to your satisfaction, you can escalate the complaint by writing to the company directors. Please address the complaint via post to: Fixed Group Limited, 5 Sydney Street, London, SW3 6PU.

A company director will investigate the issue and let you know the outcome within three working days of you raising the complaint. Please include as much information as possible related to the problems you've encountered as it will enable us to be thorough in our report back to you.

If you are not happy with the outcome of our investigation, the last option is for us to use a third party mediation/arbitration service.

Abuse & Phishing Reports

If you would like to report phishing, spam or website abuse from or on one of the sites we manage, please email [email protected] with the subject 'Abuse Report'.

We run three global offices in order to maintain 24/7 engineer cover without requiring overnight shifts.

Job Opportunities

We are always looking for great, technical experts for our teams in London, Sofia and Bali. If you are based in one of those locations and have 3 or more years experience as a website developer, a hosting engineer or in a related industry, we'd like to hear from you.

Please send your CV and a cover letter to [email protected].

Absolutely no recruitment agencies.