Fixed.net money Back Guarantee
Posted 02nd September, 2018
At Fixed.net, customer satisfaction is our ultimate priority. Our mission is to be the website toolkit you need. We provide some features for free, and charge for others. We want even our free customers to feel like they are getting excellent service and a brilliant product.
Therefore, if you are a paid user and are not satisfied with the service you are getting - for example if we cannot complete a task for you, or if we've taken too long - we are delighted to offer a 30 day money back guarantee. If you are dissatisfied for any reason we will refund your payment back to your payment source.
Please note that Fixed.net services are best-effort. Sometimes things outside of our control could prevent us from fixing a site (for example the hosting versions or a plugin error); or from taking a backup (your servers could be down or have crashed).
To request a refund under our money-back guarantee:
- Log in to my.fixed.net
- Navigate to
My Tasks - Open an enquiry task and request the refund.
Please note that refund requests under this Money Back Guarantee need to be requested within 30 days of your first payment.