We fix WordPress problems!

Fix Hacked Site

If your site has been defaced by a malicious third party, it is important to not only clean the infection but to stop it from happening again. We'll remove the source of the problem, add some protection to your site, and set you up with our backups to add another line of defence in future.

Fix Connectivity

If you have a timeout, or a slow site, it can be caused by a connection error to a third party site or file. We will identify the issue and provide a workaround or steps you should take.

Fix File Uploads

File uploads can either error or silently fail. This is usually a simple fix - either the upload path or folder permissions. Let us get it working as intended.

Fix Configuration

The Wordpress configuration file is the core of your install, setting the main features and linking your site and database together. An error can break, or complicate your website.

Fix Mail Delivery Errors

Contact forms can provide basic errors, or simple not deliver mail correctly. By working out the logic of where mail goes and why it might not deliver, we can diagnose the problem and provide a solution.

Fix White Screen of Death

White screens of death are usually caused by php errors or timeout. Our tech team will follow a step-by-step process to identify and fix the offending cause.

Configure DNS

If you have new records to add, need an external provider setting up, or want to move DNS from one provider to another, let Fixed.net handle this for you. Whether A, CNAME, MX, TXT or any other record type, we will add the record, ensuring that it has propagated to all of your nameservers and that it resolves from various locations. We've got a background in running DNS for hundreds of thousands of domain names.

How we do it

Audit DNS

Have us check over existing configuration and records, flagging any errors. We can also remove superfluous entries, and provide a report summarising your configuration.

Add Cloudflare

Cloudflare is an external DNS provider which can also help protect you from DDOS attacks and malicious users. We will move your DNS to your Cloudflare account and set your domain to route via there.

How to add Cloudflare

Create an SPF record

An SPF record improves email deliverability, informing mail recipients which mail servers, domains and IP addresses should be legitimately sending mail. We will configure this for you and add the DNS record.

What is an SPF record?

Transfer Domain between providers

Moving domains between providers can be fiddly. Let us handle the process for you and deal with any hurdles that arise. If you are missing information or encountering a problem, we'll outline the issue and help to resolve it.

Domain Transfer Steps

Set up Google Apps

Configure MX records as well as CNAME records for Google Apps. If verification is required, we will walk you through the steps you need to take with Google.

Set up custom nameservers

Custom nameservers allow you to use ns1/ns2.yourdomain.com rather than your web host's nameservers. As long as your provider allows it, we will configure this with the registry so than you can use these vanity nameservers.

Custom Nameservers Explained

Change Site Domain

Change the domain name of your hosting to another. This may involve pointing the DNS of a new domain, updating the hosting configuration, and redirecting the old domain so as to avoid lost customers, dead links and duplicate SEO penalties.

Read our Hosting Guide

Configure Hosting

Configure a blank shared hosting environment for your needs; this involves setting up domains, subdomains, and providing you with the correct account credentials, assisting you with uploading and running your website.

Migrate Database

Move a website database from one server to another, maintaining uptime and consistency. This can be done while keeping the files and website running as is.

Databases Explained

Activate SSL

Set up an SSL certificate on your hosting environment, allowing your visitors to view it using https://. This may be constrained by access from your host, but we can assist with workarounds if required.

SSL Overview

Configure Redirects

Set up redirects in your .htaccess file, avoiding conflicts with applications. From old pages to new, or from old domains to new domains; they are vital for good SEO.

Redirect Guide

Audit Hosting

A check by one of our experts that your web hosting is configured correctly. Checks include location, security, software versions, performance, underlying software and more.

Optimise/Clean Up Hosting

A check through of an existing hosting account, removing superfluous files or problematic old content, clearing unused plugins and cache files. We'll also lock down areas that should not have public access allowed and check file and folder permissions.

Website Migration

Move your website from one provider to another using our excellent website migration service. We can provide preview links and perform the migration at a time of your choosing.

How we do it

Force SSL

Force an already installed SSL certificate on your website, so that all users are required to access your site securely without any browser errors or trust issues.

Update PHP Settings

Edit your php.ini file to change settings such as max_execution_time, upload_file_size, or to show or suppress error messages. Change and upgrade php version if possible.

PHP Introduction

Set up Backups

Configure both files and databases for regular backups to the Fixed.net server. We will set up backups in the best possible way for your site.

Configure fixed.net Backups

On demand Backups

Take a backup on demand so that you have a version of your website at a particular point in time.

Restore a site

Roll back a website to a previous version. This can be done in the Fixed.net control panel but we are more than happy to do it for you.

Restoring Backups

Manage Domains

Create and manage domains, addon domains, parked domains (aliases), and move them around. We can also adjust where the files for each domain are located, and set up redirects between them.

cPanel domains overview

Database Administration

Audit, Creation, Management and Optimisation of cPanel databases. Including setting the right user permissions, managing users, and setting up third party access correctly.

Diagnose internal server errors

500 internal server errors can be caused by a variety of issues - usually php errors or syntax issues in your .htaccess file. We will diagnose and fix them for you, or provide an outline of the cause.

Create FTP Accounts

Manage FTP accounts for file management. Advise on SSH/SFTP options, and provide paths for correct use. We'll even walk you through configuration of third party desktop software such as FileZilla.

FTP in cPanel.

Set up Emails

cPanel comes with email software built in, but configuration can be fiddly. We'll overview DNS, then setup email services are required, even helping to configure your desktop and mobile applications to access them.

Set up cron jobs

Cron jobs are scripts that are run on a regular basis - either on the server, or using a wget to request the file. They may be required for regular site updates, or scripts that check for changes.