WordPress Support | Updates, Fixes and Ongoing Maintenance
Need help with WordPress? Fixed.net provides both one-time fixes & ongoing maintenance for any WordPress website.
All issued fixed, including: WordPress theme & plugin supportError & bug fixingWebsite migrationsMalware cleanup & security protection
Expert WordPress Support
Fixed.net provides the ultimate in WordPress support and maintenance. We can fix individual issues with WordPress websites & undertake one-time tasks, or alternatively we can provide ongoing maintenance and updates with unlimited 24/7 care included.
We have technicians ready to start work immediately, and most tasks are completed within two hours. Backups are taken before we make any changes. Fixed.net is a UK based company and you can talk to us by phone or live-chat any time you like.
Our ongoing maintenance subscriptions give you the ability to create unlimited website tasks with no limit on the number of hours we work. In addition, we will back up your website, perform daily updates of your WordPress core, plugins and themes - as well as continuously monitor your security setup, website health, and site speed. There's no minimum subscription period - cancel at any time.
Whether you use us for a single fix or a subscription, sign up is instant, and we're so confident that we can solve your issues that we offer a 30-day money back guarantee.
Questions? Call us today on 0300 30 20 006
WordPress Support Pricing
We either charge a fixed fee per task (£25), or for ongoing maintenance under a maintenance subscription (£34/month). Subscriptions allow unlimited tasks, plus bundle in ongoing WordPress maintenance and updates.
There's no minimum contract length and you can cancel at any time.
Single Task
Any individual WordPress task on a one-off basis.
£25 per task
Most requests are completed within two hours. If we can't solve your problem, or you aren't happy with the work done, we'll refund you. We'll prompt for any details we need, and backups are taken before any work is done.
Unlimited Support & Maintenance
The Ultimate WordPress Support Plan.
£34/month
As many tasks as you want, handled by our expert team. Plus daily WordPress updates (core, plugins and themes), security monitoring, backups, optional hosting, and 24/7 phone & chat support.
What does Ongoing WordPress Maintenance Include
Unlimited Task Requests
As a subscriber, you can create unlimited task requests (usually charged at £25/each). These can be for general site updates, or bug fixes, or for more complex work. We have WordPress experts on hand 24/7 to handle your requests.
Twice-Daily Backups
We take incremental backups of your website and store them with cloud providers (we use both Google & AWS). Depending on your site size, we backup files every six hours, and databases every 12 hours. Those backups are kept forever!
Concierge Support
We understand that some things are best explained on the phone. You can call us and explain your issues, and we'll guide you through anything else we need to solve them.
Optional Hosting
We're completely host agnostic, but if you'd like, we can include a managed hosting plan in the price of your subscription.
Plugin, Theme & WordPress Updates
We check your site daily for any updates that are required. That includes the WordPress core, plugins and themes. We'll do the upgrades (at a time of your choosing if you wish) and ensure they don't break your website.
Pro-active Monitoring
We automatically monitor your website for outages. If our systems pick up an outage, then they notify our 24/7 technical team who look immediately into the cause.
Vulnerability Scanning
On top of our regular updates, we scan your website for known WordPress vulnerabilities daily. In addition, we scan your files twice a day for any hints of malicious code, and check your site on safe browsing checklists.
& more
We don't just support WordPress. Fixed.net is a complete support company, so we can also help with emails, domains, dns, hosting & more. The reason we can offer all of this for £34/month, is because we do it at scale, and with great purpose-built systems.
WordPress Task Examples
We've been supporting WordPress since its infancy; there are not many issues we haven't seen or fixed a dozen times. Whether you need us to solve an urgent problem, keep on top of updates so you don't have to, or monitor/update your corporate website, we've got the expertise and scale to do it for you.
Here are some common examples of WordPress tasks we can do for you. We can also support custom tasks that fit in with our service guidelines.
Did you know? We don't just support WordPress; we can support any website software, including Joomla and Magento.
Fix a hacked site
If your site has been defaced by a malicious third party, it is important to not only clean the infection but to stop it from happening again. We'll remove the source of the problem, add some protection to your site, and set you up with our backups to add another line of defence in future.
Proactive Monitoring
Our advanced monitoring system will automatically run checks to ensure sites are working as they should. Should downtime be detected, a task will be auto-generated and an expert will begin investigating the issue immediately. Only available on a maintenance plan.
Regular Updates
WordPress must be updated along with all plugins and themes. Updates can cause conflicts or errors or may clash with web server settings such as PHP versions. We'll take care of this all for you.
Speed up a Wordpress Site
A slow site forces customers elsewhere. There are optimisations we can make that reduce loading times, for example by caching data to stop a site being. This can cut the bounce rate on your website and improves the experience for your visitors.
WordPress Migration
Need your site moving? We'll handle it for you, ensuring 100% uptime and consistency of data. We can even help you to change DNS and preview your site before it goes live in the new location.
Website Migration Service
Our Promise to you
Every task we undertake is handled by an experienced WordPress expert, whose main role is to ensure that your issue is sorted efficiently and well and that you are happy with the service you have received.
- Satisfaction Guaranteed. If you are unhappy with the work we've done, we'll refund you.
- Quick Response. Most issues are resolved within 2 hours!
- Diligent Teams. Website support is our only role; it's not a value-added service. It's our only focus.
- Backups Taken First We'll take backups before starting any work, which means we can roll back at any time should there be any issues.
More WordPress Task Examples
Remember, we can undertake tasks for domains, hosting and other software too. Plus you can request a custom task!
Restrict Website Access
Lock down website access to specific locations, or block out whole countries or specific users from your website. This can either be done via a server-level .htaccess file, or through a Wordpress plugin.
Blocking Site Access
Fix Configuration File
The Wordpress configuration file is the core of your install, setting the main features and linking your site and database together. An error can break, or complicate your website.
The WordPress Config File
Fix Connectivity Issue
If you have a timeout, or a slow site, it can be caused by a connection error to a third party site or file. We will identify the issue and provide a workaround or steps you should take.
Fix Contact form errors
Contact forms can provide basic errors, or simple not deliver mail correctly. By working out the logic of where mail goes and why it might not deliver, we can diagnose the problem and provide a solution.
Common Form Errors
Fix dead links
As most Wordpress links are dynamically generated, dead links are usually hard links in the Wordpress database or cache that have not updated after a URL, plugin, or theme change. These may need manually updating to prevent confused customers.
Fix Media Upload Errors
File uploads can either error or silently fail. This is usually a simple fix - either the upload path or folder permissions. Let us get it working as intended.
Media Uploads
Fix plugin errors
Our experts will diagnose the issue with a plugin you have installed - perhaps caused by a php error, or a conflict.
Fix Plugin Errors
Fix white screen of death
White screens of death are usually caused by php errors or timeout. Our tech team will follow a step-by-step process to identify and fix the offending cause.
White screen of death
Optimise for SEO
We can't make your product better, but we can review and enhance your website so that it has the best possible chance of ranking more highly on search engines. That includes; ensuring proper code syntax, adding image alt tags and even more boring stuff we love!
SEO Guide
(Re)Install Wordpress
Set up a brand new Wordpress install in your webspace, or reinstall an existing site from scratch. We will always do this manually unless you request we use an autoinstaller.
Reset Admin Passwords
Lost your admin password? We will reset it, provide it to you via our secure data system, and audit any existing users on your Wordpress site.
Update Wordpress
Update Wordpress to the latest stable version. If necessary we'll completely reinstall Wordpress, maintaining your post and styling. This can also be requested as a recurring job, performed monthly.
Update Plugins
Out of date and vulnerable plugins are the leading cause of hacked Wordpress sites. We will update Plugins to the latest stable version, and advise when plugins are vulnerable and require removal.
Install Theme
Have a new theme you would like installed? We'll make it live and configure it for you as required.
Update CSS
CSS controls the styling of a site, adjusting font-size, colours and more. This involves creating a child theme so that theme updates do not roll back our changes.
Add Custom Code
If you have external custom code that you'd like to embed into your site, our development experts can do this for you, creating a child theme if required. While we can't fix or edit the custom code, we can get it inserted on your site where it needs to be.
Add Website Content
Let us be your content monkeys, adding posts and prepared content from documents you provide. We'll format, upload images and ensure everything is looking just the way you need it to.
Install Demo Content
Want to see how your site looks if there was a lot of content? We'll pump a load of content onto the site to show you, then remove it when you no longer need it.
Install Disqus
Disqus is a popular commenting engine that replaces the Wordpress default comment feature, which is prone to comment spam. Disqus is easily installed but we can save you that hassle too.
Install Google Analytics
Track site visitors and performance with Google Analytics. Send us your tracking code and we'll add it for you in the right place, creating a child theme if required.
Install a Plugin
Have a plugin you would like us to install? We can install and configure it for you, ensuring it does not conflict with any third parties.
Set up Wordpress SSL
SSL certificates can cause problems with Wordpress if not installed properly. All content should run through https://, and non-secure links should be redirected to the secure version.
We Live WordPress
We don't just fix WordPress, we also use it day to day.
The fixed.net team is heavily involved in the WordPress community; for example speaking at WordCamps. We're also site owners ourselves and run hundreds of sites between us.
Even though the fixed.net team is spread throughout the world (in order to offer 24/7 support) we work together to document and log new issues. That means we're aware of the latest WordPress developments and can apply our knowledge en masse and pro-actively to the sites we manage.
Recently Fixed isses (January 2019)
We do a huge variety of WordPress tasks every day. Here are some examples from this month so far:
- Cleaned up malware from a long-hacked website to bring it online.
- Liased with Nominet to establish control of a WordPress site that had been lost and taken offline, then rebuilt it from public cache.
- Adjusted a third-party custom-made plugin to use dynamically generated search engine friendly URLs.
- Implemented a custom payment gateway, with specific required fields.
- Customised bbpress to allow for easier forum replies.
- And hundreds more...
How we fix WordPress
Everything we do is transparent and documented. Our knowledge base contains a host of guides and articles on WordPress, including steps you can take to fix issues. Here are a few examples: