Features > WordPress Support & Maintenance
Need help with your WordPress website? Look no further.Fixed.net provides both one-time fixes & ongoing maintenance for any WordPress website. We fix all issues including:
- WordPress theme and plugin support
- Error and bug fixing
- Website migrations
- Malware cleanup and security protection
Fixed.net provides both one-time fixes & ongoing maintenance for any WordPress website. We fix all issues including:
- WordPress theme and plugin support
- Error and bug fixing
- Website migrations
- Malware cleanup and security protection
1. Request a task
Add your first task as a one-off, or subscribe a site for unlimited tasks, revisions & more.
Get started
2. Instant response
Our average response time is under two minutes. We'll ask if there is any further information we need.
3. Make a coffee
We will work on your website task and let you know once we are complete. You can communicate with us in our purpose built system.
We're available all day, every day – most issues solved within two hours
Expert WordPress Support
Do you have an issue with your WordPress that you need some help to fix?
Or perhaps you'd like a company to take care of your hosting and updates for you?
At fixed.net, we've been supporting WordPress since its infancy; there are not many issues we haven't seen or fixed a dozen times. We are familiar with the most common plugins and themes, and able to debug even the most complex of custom setups. As well as quick fixes we also offer complete website management, which includes a full initial website health audit.
The fixed.net team is heavily involved in the WordPress community; you can often find us at Wordcamps. Of course, we are site owners ourselves and run hundreds of sites between us. We work together to document and log new issues. That means we're aware of the latest WordPress developments and can apply our knowledge en masse and pro-actively to the sites we manage.
Here are some common examples of WordPress tasks we can do for you. We can also support custom tasks that fit in with our service guidelines.
Did you know? We don't just support WordPress; we can support any website software, including Joomla and Shopify.
Fix a hacked site
If your site has been defaced by a malicious third party, it is important to not only clean the infection but to stop it from happening again. We'll remove the source of the problem, add some protection to your site, and set you up with our backups to add another line of defence in future.
Proactive Monitoring
Our advanced monitoring system will automatically run checks to ensure sites are working as they should. Should downtime be detected, a task will be auto-generated and an expert will begin investigating the issue immediately. Only available on a maintenance plan.
Regular Updates
WordPress must be updated along with all plugins and themes. Updates can cause conflicts or errors or may clash with web server settings such as PHP versions. We'll take care of this all for you.
Speed up a Wordpress Site
A slow site forces customers elsewhere. There are optimisations we can make that reduce loading times, for example by caching data to stop a site being. This can cut the bounce rate on your website and improves the experience for your visitors.
WordPress Migration
Need your site moving? We'll handle it for you, ensuring 100% uptime and consistency of data. We can even help you to change DNS and preview your site before it goes live in the new location.
Website Migration Service
- Engineers & Developers available 24/7.
- Any software, any host. WordPress experts.
- We'll refund you in full if you aren't happy.
Monthly WordPress maintenance plans
Our WordPress maintenance plans give you the ability to create unlimited website tasks with no limit on the number of hours we work. In addition, we will back up your website, perform daily updates of your WordPress core, plugins and themes - as well as continuously monitor your security setup, website health, and site speed. We can even host your website. There's no minimum subscription period - cancel at any time.
Unlimited tasks & fixes
Our fixed fee maintenance plans mean our WordPress experts can do can do unlimited work on your website. We can also work on other software including Shopify and Joomla.
Web hosting
Managed WordPress web hosting hosted in the Cloud. Optimised by our team specifically for your website.
Backups
Backups of your website taken at least twice a day, stored offsite and never deleted.
Regular updates
We take care of all your WordPress, theme and plugin updates, ensuring they do not break your site.
Initial website audit
Our engineers will manually audit your website, document how it works, and make recommendations if required.
Security
We protect your site from malicious attacks and malware, fix discovered vulnerabilities immediately, and keep everything secure.
Website monitoring
We monitor your website constantly. If downtime or errors are detected, we will leap into action.
24/7 Support
Engineers are available at all times. We usually start working on new requests within two minutes.
Our Promise to you
Every WordPress issue or task we undertake is handled by an experienced WordPress expert, whose main role is to ensure that your issue is sorted efficiently and well and that you are happy with the service you have received.
- Satisfaction Guaranteed. If you are unhappy with the work we've done, we'll refund you.
- Quick Response. Most issues are resolved within 2 hours!
- Diligent Teams. Website support is our only role; it's not a value-added service. It's our only focus.
- Backups Taken First We'll take backups before starting any work, which means we can roll back at any time should there be any issues.
How we fix WordPress issues
Everything we do is transparent and documented. Our knowledge base contains a host of guides and articles on WordPress, including steps you can take to fix issues. Here are a few examples:
More WordPress Task Examples
Remember, we can undertake tasks for domains, hosting and other software too. Plus you can request a custom task!
Restrict Website Access
Lock down website access to specific locations, or block out whole countries or specific users from your website. This can either be done via a server-level .htaccess file, or through a Wordpress plugin.
Blocking Site Access
Fix Configuration File
The Wordpress configuration file is the core of your install, setting the main features and linking your site and database together. An error can break, or complicate your website.
The WordPress Config File
Fix Connectivity Issue
If you have a timeout, or a slow site, it can be caused by a connection error to a third party site or file. We will identify the issue and provide a workaround or steps you should take.
Fix Contact form errors
Contact forms can provide basic errors, or simple not deliver mail correctly. By working out the logic of where mail goes and why it might not deliver, we can diagnose the problem and provide a solution.
Common Form Errors
Fix dead links
As most Wordpress links are dynamically generated, dead links are usually hard links in the Wordpress database or cache that have not updated after a URL, plugin, or theme change. These may need manually updating to prevent confused customers.
Fix Media Upload Errors
File uploads can either error or silently fail. This is usually a simple fix - either the upload path or folder permissions. Let us get it working as intended.
Media Uploads
Fix plugin errors
Our experts will diagnose the issue with a plugin you have installed - perhaps caused by a php error, or a conflict.
Fix Plugin Errors
Fix white screen of death
White screens of death are usually caused by php errors or timeout. Our tech team will follow a step-by-step process to identify and fix the offending cause.
White screen of death
Optimise for SEO
We can't make your product better, but we can review and enhance your website so that it has the best possible chance of ranking more highly on search engines. That includes; ensuring proper code syntax, adding image alt tags and even more boring stuff we love!
SEO Guide
(Re)Install Wordpress
Set up a brand new Wordpress install in your webspace, or reinstall an existing site from scratch. We will always do this manually unless you request we use an autoinstaller.
Reset Admin Passwords
Lost your admin password? We will reset it, provide it to you via our secure data system, and audit any existing users on your Wordpress site.
Update Wordpress
Update Wordpress to the latest stable version. If necessary we'll completely reinstall Wordpress, maintaining your post and styling. This can also be requested as a recurring job, performed monthly.
Update Plugins
Out of date and vulnerable plugins are the leading cause of hacked Wordpress sites. We will update Plugins to the latest stable version, and advise when plugins are vulnerable and require removal.
Install Theme
Have a new theme you would like installed? We'll make it live and configure it for you as required.
Update CSS
CSS controls the styling of a site, adjusting font-size, colours and more. This involves creating a child theme so that theme updates do not roll back our changes.
Add Custom Code
If you have external custom code that you'd like to embed into your site, our development experts can do this for you, creating a child theme if required. While we can't fix or edit the custom code, we can get it inserted on your site where it needs to be.
Add Website Content
Let us be your content monkeys, adding posts and prepared content from documents you provide. We'll format, upload images and ensure everything is looking just the way you need it to.
Install Demo Content
Want to see how your site looks if there was a lot of content? We'll pump a load of content onto the site to show you, then remove it when you no longer need it.
Install Disqus
Disqus is a popular commenting engine that replaces the Wordpress default comment feature, which is prone to comment spam. Disqus is easily installed but we can save you that hassle too.
Install Google Analytics
Track site visitors and performance with Google Analytics. Send us your tracking code and we'll add it for you in the right place, creating a child theme if required.
Install a Plugin
Have a plugin you would like us to install? We can install and configure it for you, ensuring it does not conflict with any third parties.
Set up Wordpress SSL
SSL certificates can cause problems with Wordpress if not installed properly. All content should run through https://, and non-secure links should be redirected to the secure version.