Features > Malware cleanup & security
Malware Removal Service.We're experts in fixing hacked websites. We will find & remove any traces of the malware or phishing and then isolate the cause. We can start immediately and have most sites fixed within two hours.
We charge a one-off HK$549 to cleanup a hack on any site, or can offer ongoing maintenance and protection from HK$299/mo.
We're experts in fixing hacked websites. We will find & remove any traces of the malware or phishing and then isolate the cause. We can start immediately and have most sites fixed within two hours.
We charge a one-off HK$549 to cleanup a hack on any site, or can offer ongoing maintenance and protection from HK$299/mo.
Our malware database contains over 10 million hack variations we check your site for.
1. Place the order
Add your site to our system, through our quick online order system. Everything is completely secure.
2. Instant response
Our average response time is under two minutes. We'll ask if there is any further information we need.
3. Make a coffee
We will work on your website and let you know once we are complete. You can communicate with us in our purpose built system.
WordPress Cleanup Experts
WordPress is a frequent hacking target for a number of reasons. It can be extended with a vast array of plugins and themes, each of those extensions have code bases which are fully readable, and crucially it is extremely popular software. Hacking syndicates compete to find vulnerabilities and exploit websites.
Exploits usually manifest themselves either as a complete site defacement, or as a redirect to an external phishing site. However, sometimes a site may appear normal but actually have malicious content uploaded somewhere in the site code.
At Fixed we clean many hacked sites per day, and also keep thousands of existing customers protected. No matter how your site is infected, we can help you.
- Engineers & Developers available 24/7.
- Any software, any host. WordPress experts.
- We'll refund you in full if you aren't happy.
How we clean hacked websites
A cleanup can be requested via our online order process. Once signed up we'll ask you to securely give us any access credentials we need to clean your site. You will speak directly to one of our engineers through our online chat system. Alternatively you can call us. Once you have submitted your task, you can leave us to it - we will contact you once we have finished.
WordPress Experts
We know WordPress back to front, as we maintain thousands of WordPress websites for customers. We're aware of most hack types and can clean them up quickly.
Backups Taken
We will take backups before fixing your site, and they will continue after your fix so we can roll back to any point in time. Our backups automatically run scans against tens of millions of malware signatures, alerting us of potential problems.
Vulnerabilities Fixed
We'll find the underlying cause of the hack and either solve it or tell you what changes you need to make. We may be able to make the changes for you too.
Ongoing Support Available
We can offer website maintenance plans, which keep your website secure, and protected from malware attacks.
Works with any host
We are host agnostic - as long as we can get access to your site we can fix it. Our friendly support team will guide you for the information we need.
Track Securely
Our purpose built task system was designed to take the information we need from you securely. Once we are finished you can remove all of your logins from our records.
Do you need ongoing protection? Our monthly maintenance plans include many security features and real-time malware scanning.
Frequently asked questions
Why was my site hacked?
It's almost certainly not targeted at your site. Websites often run the same software as millions of others, and hackers will find vulnerabilities that they can exploit en masse.
How much does it cost?
We charge a flat HK$549 fee (includes VAT). Alternatively you can get the clean included in our monthly maintenance plan (from HK$299/mo).
Are you 24/7?
Yes, we are here all day, every day. We maintain and monitor sites for customers too, which means we need to be available at all times in case of emergencies or urgent updates.
Do I need to stay at my computer?
No, once we have the logins we need, you can leave us to it. We'll email you when we have an update.
Could the issue be caused by another website on my host?
If your website shared a hosting space with another site (for instance in one cPanel account), then this could be the reason. It's unlikely that the web host at large has a problem but it's not unheard of. We can...read more
How do I sign up?
Once you place an order using the button above, a chat thread will be started with our engineers. They'll gather any more information we need from you and will keep you up to date on the task status.
Where are you based?
We're an international team with offices in London and Sofia. We are a team of around twenty full-time engineers. We do not use contractors. If you call or chat to us you will speak directly to an engineer.
Can we talk on the phone?
Yes, please call us on +44 (0)300 302 0006.
Can I just roll back to a backup?
If you have a backup, then yes - roll back. However, you need to fix the underlying vulnerability. Also beware that a hack can lie dormant for some time before the effects of it become visible.